Frequently Asked Questions
1. What should I do if I couldn't find the items I want on the website?
If you can’t find the item on our website by using keyword search, you can check the category and advanced search to try to find out the items. Also, you can send an inquiry to support with our Live Chat, our staffs will be glad to help you locate the item you are looking for.
2. What payment methods do you currently accept?
We currently accept payment via Credit/Debit Card.
3. How can I check my order status?
If you want to track the status of your order, like where is your order, when you will receive your order, whether your order has been dispatched yet, please log in first and click My Orders at any page of the website.
4. How much does delivery cost?
Please see our delivery information for more details.
5. How long is the delivery time?
For delivery coast please see our delivery information for more details. Usually it takes 12-15 days to make wedding dresses and 12-15 days to make other dresses since the day you place an order. The shipping time also differs in shipping methods. The fastest shipping - expedited shipping takes 3-5 days for the shipment. The standard shipping takes 4-8 days. The sooner you place an order, the sooner we start preparing your dress. If you choose the rush order, the delivery time will depend on what you select.
6. How is promwill.com different from other online stores?
promwill.com goes right to the source to purchase our beautiful gowns. The gowns we sell are of the same high quality as the designers sold in traditional salons and by other online retailers. Although we do not sell “designer” labeled gowns, you still get a beautiful bridal gown, without the designer price.
7. How do I complete an order?
If you are satisfactory with the item you have purchased, you just need check out. Your order will be completed.
8.When will I receive my items after I place an order?
After we dispatching your order, we will send you an email with a tracking No., you can check your order with the number on courier’s website. Also when you make an order, you can get the estimate information for delivery time.
9. Why are your prices so low?
Firstly, we operate at a lower overhead than a retail store. For example, we do not employ any sales staff or alterations department, all of which add to the cost of operation. Since we do not need to accommodate for these costs, we can pass all the savings onto our customers.
Secondly, we are a professional wedding factory, not a retailer of any wedding factory, you can order dress from our factory directly.
10. What is your return policy?
We guarantee all our dresses with high quality. If our dresses are not good quality, customers can return the dress back. But we can't accept return dress for custom cut order. All sales are final and cannot be cancelled at the point of purchase.
Please be sure of the style, size, colour, and any other specifications before submitting your order.
11. Can I have a gown made to my measurement?
Of course yes, as custom-made is our first concern. We can make the dress in your own size. You may send us your special measurements according to our size guide.
12. What's the price show on your website?
The price on our website is just retail price, does not include the delivery cost. You can view our delivery page to know more information about delivery cost.
13: Is your size chart based on UK or USA standard? How is better to order right size?
Our size chart is made on our own, different from UK and USA size. You need to check our size chart to choose the right size. You may also refer to our measuring guide to see how to get professional measuring. If you have concerns about the size, we highly suggest you choose the custom size. Please get the professional measurements first and fill in the exact measurements when you place an order.
14: If I order this dress in a standard size, can i return it if it does not fit? Or if I just do not like it?
If we send wrong or unmatched dress, we will take all responsibility and give you a top solution to your best satisfaction. We are afraid that return without reason is not acceptable. So please measure your body precisely in accords with our website size chart. We offer the Size & Color Guide for your good use. Each dress you order will be made from scratch totally according to your specifications. Our tailors will make the perfect dress for you.
15: What does "hollow to floor" means?
A: Hollow to Floor is the length from your hollow (center of the collarbone) to the floor. When you measure it, please take the tape from your front, with bare foot. You should stand upright and your feet should keep together.